Delivery

Getting your goods to you swiftly and safely is of utmost importance to us. We entrust external courier that handler large and bulky parcel for delivery to commercial and residential address. To improve your shopping experience with us and ensure delivery success at first attempt, please note the delivery information provided to your order.

Delivery Information

Our delivery services apply to UK addresses, excludes BFPO address, PO box or communal postal address, Channel Islands.
Our standard delivery service is a one-man curbside service, delivers Monday to Friday 7am-6pm, excluding weekends and bank holidays.

Next Working Day Delivery – FREE on orders of £50 or over. £7 for order under £50. To England, Wales & part of Scotland addresses.

Check our delivery terms and conditions in our Terms and Conditions.

IMPORTANT:

 

HOLIDAY OFFICE HOURS & DELIVERY DATES

With the festive season drawing close, we would like to make sure you will continue getting our support should you require it. Delivery before Christmas require order received before noon 20th December.

We will operate normal office and trade hours until the noon of 25th December. After this please note our support hours and courier delivery date during this holiday period:

 

Date Office hours Delivery service
20th December Normal working day 9AM- 5PM Order before 12noon for delivery before Christmas
21st December Normal working day 9AM- 5PM Normal delivery service
22nd December Closed No courier delivery
23rd December Closed No courier delivery
24th December Closing at 1PM AM delivery service only
25th December Closed No courier delivery
26th December Closed No courier delivery
27th December Normal working day 9AM- 5PM No courier delivery
28th December Normal working day 9AM- 5PM Normal delivery service
29th December Closed No courier delivery
30th December Closed No courier delivery
31st December Closing at 1PM Normal delivery service
1st January Closed No courier delivery
2nd January Normal working day 9AM- 5PM Normal delivery service
3rd January Normal working day 9AM- 5PM Normal delivery service

 

If you place order during this busy period, please do not name dates that has “No courier delivery”. And delivery will be delayed to area other than England.

Most of order received during holiday period will be dispatch after 2 January 2018.

If you require any assistance, please email us on info@babymoreco.uk and one of our support representatives will get back to you as soon as possible.

We would like to wish you very Happy Holidays.

Delivery for ENGLAND, WALES & PARTS of SCOTLAND:

Next Working Day DeliveryFREE on orders of £50 or over. £7 for order under £50.

  • Working days are Monday to Friday, Excludes Bank Holidays.
  • Order by 12noon for Next Day delivery.
  • Please note that during sale periods your order may take slightly longer to arrive than stated.

Named Day Delivery (Monday to Friday) – additional £10

  • Your choice from Monday to Friday. Excludes Bank Holidays.
  • Order by 12noon for Next Day delivery.

Saturday Delivery – additional £35

  • Order by 12noon Friday for Saturday delivery.

Order & Collect – FREE @ Basildon warehouse

  • Order by 12noon for same day collection
  • Collection From Mon-Fri, 9AM – 4:30PM, Excludes Bank Holidays.
  • An ID will be required.

Please NOTE: FURNITURE ROOM SETS may require additional working day for delivery. Please call to confirm 02034755588

Delivery to Scottish Highland, Northern Ireland ans Isles, regardless of order value

Standard Delivery within 2-3 working days, no free delivery

Isle of Wight – £10

  • Post codes: PO30-PO41

Scottish Highland – £30

  • Post codes: IV1-28, IV30-32, IV36 & IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49 & PH50, KA27 & KA28

Scottish Islands & Isles of Scilly – £40

  • Post codes: IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, HS, ZE

Northern Ireland – £35

  • Post codes: BT

Isle of Man – £80

  • Post codes: IM

Please note: before order FURNITURE ROOM SETS, please contact us for delivery quotation. 02034755588.

Please fully inspect all items received and report all damages within 24 hours.

How to track your delivery

Once your order is dispatched, an email will be sent to you which will include a tracking id, contact details and how to track the delivery on line or over the phone.
1. www.tuffnells.co.uk
2. Track my item – pop up “Track & Trace”
3. Account Number – 1488125
4. Consignment number – quoted on your dispatch email
5. Post code – delivery address
6. Find my item

Out for delivery – the delivery shall reach you today.
Delivered – your consignment was successfully delivered, POD show detail.
Please note that system may not locate new consignment created on the day, until later in the evening.
Please note that our courier does not provide estimated time of delivery.
If your item does not arrive as expected, please let us know via email or telephone 02034755588

Only part of my order arrived

We consolidate all items of your order for delivery. If you have not received the entire order as expected, please track your order first, occasionally couriers split order for deliveries. You may contact our customer services on  02034755588 or send us an email via the contact us page.

Package looks damaged on arrival

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. The packaging is simply used to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot’s, we cannot guarantee that the external packaging will not be marked on arrival.

If you find the contents to be spoilt, please sign for the goods as “damaged”,  DO NOT REFUSE THE GOODS.

Note: Collection charges will apply if delivery is refused and the product (not the packaging) is not faulty/damaged (following verification at the service centre).

You must contact us with images of any damage to the item and the packaging to us within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance.

To report damage, vie contact us page, email: customerservices@babymore.co.uk  or phone 02034755588.  Office hours: 9am to 5pm Monday to Friday (excluding public holidays).

We aim to respond to your enquiry in the quickest possible timeframe.
All products/parts that arrive which have been damaged in transit will be replaced ‘like for like’ free of charge in the quickest possible timeframe. For wooden items damaged in transit we will replace the damaged parts only and not the complete carton. This prevents the likelihood of the whole carton getting damaged for the second time. Replacement parts are packed individually and securely for transit.
If we are not able to replace the damaged parts within 7 working days, a collection will be arranged for full refund.

We appreciate that all items that are delivered are not necessarily purchased for immediate use. To avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival.